At The Root Agency, we believe powerful missions deserve powerful storytelling. The right message, delivered thoughtfully and consistently, can deepen relationships, inspire generosity, and move communities forward.

The Communications Coordinator is an essential part of making that happen.

This role includes storytelling, design, project management, client service, and nonprofit strategy. You will help our team and nonprofit partners turn complex ideas into clear, compelling communications, and bring campaigns, donor materials, digital content, and creative projects from concept to execution.

You are someone who sees both the big picture and the details that bring it to life. You have an eye for what looks good, an ear for what sounds right, and an instinct for what will connect with an audience. You can manage multiple projects and deadlines while protecting brand consistency and quality. And when a message isn't landing or a project needs to move forward, you don't simply wait for direction. You ask the right questions, find the solution, and help make the work stronger.

Most importantly, you understand that great nonprofit communications isn't just about creating beautiful content. It's about helping organizations tell their story in a way that builds trust, inspires generosity, and advances their mission.

This is a full-time, in-office position based at The Root Agency headquarters in Dunedin, Florida.

The Root Agency provides the team, tools, and processes to support nonprofits making a local impact in communities across the world--while delivering an immediate ROI.  Our vision is to strengthen individuals, organizations, and communities through philanthropy.

The Nonprofit Partner Project Coordinator will offer comprehensive support to our dynamic hybrid team. This position requires the ability to anticipate needs, think critically, and engage with team members to create efficiencies and ensure client deliverable due dates are met. Excellent communication and customer service skills are required to effectively navigate, coordinate, and resolve project challenges. We expect our team members to adapt to company and client needs. 

• 2-3+ years of similar experience with a bachelor’s degree in a relevant major is required. A combination of education and experience will be considered. Nonprofit development experience a plus.
• Must be detail and results-oriented with an ability to work in a cross-functional, fast-paced, and evolving hybrid environment with diverse teams and skill sets.

• Ability to evaluate priorities and multi-task accordingly, while keeping others apprised of status with respect to firm due dates.
• Exhibits excellent writing, editing,  communication, and layout & design skills.
• Experience in building long-lasting relationships with internal and external clients for The Root Agency.
• Exhibits a positive professional attitude with resiliency and perseverance in working with complex projects.
• Values integrity, altruism, and our philanthropic mission

You’ll primarily work with the following tools and applications:

• Apple products
• Google Workspace (Google Drive, Gmail, Forms/Sheets, and Keep)
• Microsoft 365 (Word, Excel, PowerPoint)
• Demonstrable skills in Word: merge template functions and in Excel/Google Sheets: XLOOKUP, VLOOKUP, and Pivot Tables.
• Adobe Creative Suite (InDesign, Photoshop, Illustrator, etc.)
• Slack and Asana
• Zoom video conferencing platform
• Kajabi
• Demonstrable experience pulling reports from a variety of CRM platforms: Salesforce, Raiser’s Edge NXT, Bloomerang, Donor Perfect, ParishSoft, etc.

• Facilitates Nonprofit Partner Onboarding and Orientation activities to The Root Agency's established procedures
• Presents, Coordinates, and Monitors Nonprofit Partner Onboarding and Orientation Activities to The Root Agency’s established procedures
• Produces all nonprofit partner work product to The Root Agency’s standard of excellence.
• Produces, coordinates, and monitors all nonprofit partner project timelines and deliverable tracking
• Provides excellent file management and workflow for all Nonprofit Partner deliverables
• Coordinates, provides content guidance and in several cases designs communications projects from start to finish.
• Gathers nonprofit data, formats, and performs analytics to The Root Agency’s established proprietary processes
• Provides CRM training
• Effectively facilitates internal and external meetings
• Enroll participants and input product into The Root Agency’s learning management system
• Coordinates daily communications via telephone, email, and other software applications used by The Root Agency and our client partners.
• All other projects/duties as assigned

Estimated Percentage of Work Time Allocation

• Preparing Client Work Product (Includes Research, Analyzing, Developing, Writing, Formatting, etc.) 40%
• Client Meetings and Communications 50%
• Travel 10%

Key Expected Performance for This Role

• Present/Available for all work hours based on client needs
• Coordination, Quality Assurance, and Set Up for all assigned meetings assigned to this role
• Prepare all materials to our Standard of Excellence
• Consistently Communicate with Clients According to our Standard of Excellence

• Our headquarters is located at 424 Skinner Blvd, APT A, Dunedin, FL.
• We currently serve clients nationwide.
• Our team members and vendors are located across the US.
• Company core hours are from 8:30 AM - 5:00 PM Eastern, Monday – Friday.  

  **We prioritize our clients’ needs, which sometimes requires meetings, work sessions, and travel beyond these hours

• This position is an in-office position as we collaborate as a team, and we are in a high-growth phase of business.
• Candidates must live within a commutable distance of TRA headquarters
• The hours for this position are 8:30 AM – 5:00 PM Monday – Friday
• After completing the 90-day probationary period this position becomes eligible for:
  
  • 10 days of PTO (first year is adjusted depending on hire date) which can be used for sick/personal/vacation leave, 7 federal holidays, and 15 business closure days (34 days total). This includes TRA business closure the week of Thanksgiving and two weeks at the end of the calendar year.
• An investment in professional development opportunities: TRA provides tracks for PMP and CFRE Certification
• Meaningful work in a supportive team environment. 
• $2,500 annual Qualified Small Employer Healthcare Reimbursement Allocation after 90-Day Introductory Period.

To apply please submit the following via email with the subject line: “TRA Client Project Coordinator Application – [Your Name]” to:

[email protected]

Part I: 

a. Cover letter, resume, and portfolio of design and writing samples with applicable experience (all are required for you application to be considered)

Part II: (Video Submission Required) 

a. Why do you want to work with us? 

b. Explain how your experiences and skills align with this job post.